Clear terms. Better everyday.

NUKA × UTM is the name of a NUKA collection, not an official collaboration with UTM.

This collection is sold by pre-order, not as ready stock. Each tee is RM 45.00, excluding shipping. The current pre-order window is 1 November 2026 to 10 November 2026 (Malaysia time).

Shipping is charged once per order: RM 7.00 for Peninsular Malaysia, or RM 10.00 for Sabah, Sarawak and Labuan. Your selected state determines the rate. The full amount, including any coupon discount, is shown before submission.

Production starts after 10 November (10–14 working days). Estimated dispatch late November 2026.

Estimated dispatch window: Late November 2026. Courier transit times depend on the destination. NUKA will inform affected customers of material delays and discuss a revised date or an applicable cancellation/refund.

Please check your address and contact details before ordering. Contact NUKA promptly to correct an error. If a parcel is lost, damaged or misdelivered, contact NUKA with your order reference so we can investigate with the courier and arrange the appropriate remedy.

When shown as available at checkout, debit/credit card payments and FPX Online Banking are processed by Stripe. Payment is confirmed only after Stripe verifies it and NUKA records the matching amount. Stripe payments do not require a manual receipt upload. If bank authorisation is incomplete, the saved order remains unpaid.

Pay with DuitNow QR or bank transfer. NUKA reviews payments manually. Complete payment within 24 hours of saving your order. If you need longer, contact NUKA to confirm the order before making a late payment.

For DuitNow QR, check the recipient name SehelaiCo and exact order amount in your bank/e-wallet app. Send the payment receipt and order reference to WhatsApp 0182296903 for manual review.

For bank transfers, use Maybank, account 558118529428, account holder Khairil Hariz Irfan. Check the recipient in your banking app, pay the exact saved order total, and use your order reference. Send the payment receipt to NUKA on WhatsApp. Pay once using either QR or bank transfer.

SehelaiCo (DuitNow QR) and Khairil Hariz Irfan (Maybank) are official payment recipients under NUKA management. Pay once using either option. Upload your payment receipt on the payment screen or Check order page, or send it via WhatsApp. Accepted files: JPG, PNG, WEBP or PDF, up to 5 MB each and three files per order. Receipt received means pending manual review, not payment confirmed.

If your bank has already deducted payment, do not pay again or switch methods while confirmation is pending. Keep the bank receipt and contact NUKA if the status does not update. The downloadable order-reference PDF acknowledges the saved order and is not proof of payment; check the current payment status at /track.

Before production begins, you may request a size/colour change, subject to availability, or cancel your order for a full refund of the amount paid. Contact NUKA with your order reference; NUKA will confirm the production status and your request.

Once production has begun, cancellations solely because of a change of mind are not accepted. This restriction does not remove your rights where goods are defective, incorrect, not supplied as agreed or otherwise fail to meet applicable consumer guarantees.

If NUKA cancels your order or cannot fulfil it, you will receive a full refund of the amount paid, including the shipping charge for the cancelled order.

Please report a damaged, defective or incorrect item promptly, preferably within 7 days of receiving it. Send your order reference and clear photos of the issue to NUKA on WhatsApp. An unboxing video may help but is not a compulsory condition for a claim.

NUKA will assess the issue and arrange an appropriate replacement or refund in line with your consumer rights. NUKA bears the necessary return/replacement postage where the fault or error is ours. Contact us for return instructions before sending an item back.

The 7-day period is a request for prompt reporting, not an absolute deadline that removes legal rights. These policies do not exclude or limit remedies available under applicable Malaysian consumer law.

Check the size guide before ordering. If you selected the wrong size and the item supplied matches your order, contact NUKA to request an exchange. Exchanges depend on available stock; the tee must be unworn and unwashed, with its original tags if supplied.

For an exchange due to your own size choice, you bear the return and replacement postage. If NUKA supplied the wrong size or an item that materially differs from its description, the faulty/incorrect-item policy applies instead.

Refunds reflect the amount actually paid after coupon discounts, not the undiscounted price. NUKA will confirm the amount and an agreed bank/e-wallet refund method with you. Manual-payment refunds are processed within 5–7 working days after the claim and payment details are confirmed. Approved Stripe refunds are returned through the original payment method; bank and payment-provider processing times apply.

Shipping refunds depend on the reason and the applicable consumer remedy. A full order cancelled by NUKA includes the shipping paid. This policy does not require you to accept store credit instead of a monetary refund where you are entitled to one.

Up to five compatible active coupons may be combined per order when each code allows stacking, with at most one agent referral. Fixed discounts apply first, then percentage discounts to the remaining tee subtotal, then shipping offers. Discounts are capped at the remaining charge. Every code must satisfy its own minimum quantity and usage limit. Apply the codes to see the combined savings before submitting. Eligible College Clash vouchers may also stack with compatible coupons. Coupon savings are calculated first, followed by RM2 per tee capped at the remaining tee subtotal.

A limited coupon uses one redemption when a live order is successfully saved. Repeated submissions of the same saved order do not use another redemption; test orders do not use the live quota. Cancelled, refunded or deleted orders do not automatically restore a redemption. Availability is checked again when you submit the order.

A code also records the referring agent for NUKA's order records. Agent commission is separate from the customer's discount and follows the rate agreed with NUKA. Commission payouts cover only orders with verified payment that have not been cancelled or refunded.

The public leaderboard shows campaign points, combining real votes and additional promotional points allocated by NUKA. Promotional points are not people or ballots, do not add contacts to the voter list and do not count towards the RM2 voucher winner. Reward eligibility uses real voting records only; the full scoring breakdown is managed privately by NUKA.

All voters of the final winning College Clash college qualify for RM2 off every NUKA × UTM tee during 1–10 November 2026 (RM45 to RM43 per tee, before shipping). Redeem at checkout using the same normalised voting phone number or Telegram username. A vote must have been recorded before 1 November, 00:00 Malaysia time. Launch-update/marketing consent is not required to claim the voucher.

The final winner is determined after voting closes and is then fixed for voucher claims. A tie or an empty leaderboard awaits confirmation; an interim #1 rank does not grant a voucher. The voucher can stack with coupons that allow stacking, subject to each code's minimum quantity and usage limit. Existing coupon savings are calculated first, followed by the voucher capped at the remaining tee subtotal. The voucher does not itself waive shipping; an eligible shipping coupon may do so. The discount is recalculated from the saved tee quantity on the server and shown on your order receipt. Matching a contact is not OTP verification of its ownership.

UTM College Clash is a NUKA community vote, open until 31 October 2026, 23:59 Malaysia time. Voting closes automatically at 00:00 on 1 November. No purchase is required; a vote does not reserve a tee or create a pre-order. This is not an official UTM student election or proof of college membership.

We collect your selected college and either a Malaysian mobile number or Telegram username to administer the vote and prevent duplicate entries. One vote is allowed per normalised contact for this campaign. Contacts are not OTP-verified, and the form does not prove contact ownership or one-person-one-vote. Only aggregate college totals appear on the public leaderboard.

Required voting details and the privacy notice acceptance time are stored privately through the existing Sites/Cloudflare database, accessible only to authorised NUKA administration. Limited hashed technical records reduce spam. NUKA × UTM launch updates require the separate optional checkbox; it is unchecked by default and declining does not prevent your vote. Consent, its timestamp, notice version and selected language are recorded. This feature sends no automatic messages.

Voting contacts are kept only as needed to administer the campaign and any launch updates you separately requested. They are not sold or posted publicly. You may contact NUKA to withdraw launch-update consent or request access, correction or deletion. We verify the request before changing private data. Participation is optional: if you do not provide the necessary contact or voting-processing consent, you can still browse and buy as a guest.

If you choose Stripe card payments or FPX, your email, order reference and exact payment amount are sent to Stripe to create a secure payment session. Stripe and your bank process the payment under their own privacy terms. NUKA does not receive your full card details, banking password or OTP.

A customer account is optional; guest checkout remains available. Google sign-in shares your Google account identifier, verified email and name with NUKA to create and recognise your account. Your phone number and saved delivery address are stored only when you save them in your account. A secure session cookie keeps you signed in for up to 7 days; signing out removes that session.

Orders placed while signed in are linked to your customer account for order history and status updates. Guest orders are not automatically linked using a matching email or phone number; they remain accessible through order tracking with the reference and registered phone. Profile changes do not change existing order or delivery records. You can remove your saved address in your account or contact NUKA for other account data requests.

New-order alerts containing your order reference, name, telephone number, delivery address, items, amount, selected payment method and any coupon/referring agent are sent through a Telegram bot to NUKA's private administration chat so we can process your order. These alerts are handled by Telegram and are not posted to the public NUKA channel.

NUKA collects your name, email, telephone number, delivery address, order items, notes and coupon/referral details through the checkout form. QR payment receipts you send through WhatsApp are used for manual verification. We use these details to manage orders, delivery, enquiries, returns/refunds and necessary business records.

Payment receipts uploaded on the website are stored privately through Sites/Cloudflare and linked to your order for payment review by authorised NUKA administration. Receipt files are not published to a public gallery or sent with the confirmation email. When confirmation email is enabled, your name, email, order reference, items and amounts are processed by Resend to deliver the transactional order email. This is not a marketing subscription.

Required checkout fields are needed to process and deliver your order; notes and coupon codes are optional. If required details are missing or consent to necessary processing is withdrawn, we may be unable to fulfil the order. A withdrawal does not remove records we are legally required to keep.

Access is limited to authorised NUKA administration and service providers needed for fulfilment and operation. Necessary delivery details may be shared with the appointed courier or fulfilment partner. Website hosting/storage is provided through Sites and Cloudflare; WhatsApp handles messages and payment receipts you send there. These providers may process data outside Malaysia under their service arrangements. We do not sell customer data or use it for unrelated marketing without separate consent.

Order lookup requires the order reference and registered phone number. It shows recorded payment, fulfillment and tracking details without displaying your address, email or agent commission. Limited technical records are used to prevent repeated unauthorised lookup attempts. If your reference is lost, contact NUKA from your registered WhatsApp number for identity verification and recovery.

Transaction records are retained for at least 3 years, and longer where needed for legal obligations or unresolved claims. Other data is kept only as needed for the stated purposes. Contact NUKA to request access, correction, limits on processing or deletion; requests are reviewed against outstanding orders and required record retention.

Your bag, language preference and brief receipt copies are stored in your browser. Those receipt copies do not contain your name, address, email or telephone number. Checkout contact details are not persisted in browser storage and are cleared after a successful order. Removing a browser receipt does not erase the server's order record.

For privacy requests, withdrawal of consent or complaints, contact NUKA on WhatsApp 0182296903 with the relevant order reference. We will verify your identity before releasing or changing personal information.